Shipping and Returns
Shipping Information
We work with third-party suppliers under a dropshipping sales model. This means that products are shipped directly from the supplier’s warehouse, usually located outside of Switzerland (mainly in Europe or Asia).
Delivery Areas
We deliver to Switzerland as well as several European countries. Please check the available options when placing your order.
⏱️ Delivery Times
Delivery times vary depending on the product and the supplier’s location.
On average, delivery takes 1 to 2½ weeks, including preparation and transport after order confirmation.
A tracking number is provided when available.
Shipping Costs
Shipping costs are displayed at the time of payment.
Some products may be eligible for free shipping.
Customs and VAT
For deliveries to Switzerland, customs duties or VAT may apply depending on the value and origin of the goods.
These fees are the customer’s responsibility and are not included in the displayed sale price.
However, we strive to find solutions to limit these fees or exempt them from VAT.
For more information, you can consult the Swiss Post website:
https://www.post.ch/en/business-solutions/exports-imports-and-customs-clearance/imports/faqs-about-imports-customs-and-vat
Multiple Orders
Products ordered together may be shipped in several separate packages depending on the suppliers.
⚠️ Liability and Transparency
We remain your contact for delivery issues; your applicable legal rights remain reserved.
If you have any issues with delivery, our customer service is available to assist you.
Defects, incorrect items and returns
Check your order on receipt and notify client-service@geekstuff.ch immediately after discovering a defect or an incorrect item. Include your order number and a description; photos can help. The statutory limitation period for defect claims for new consumer goods is two years. A seven-day deadline does not replace your applicable rights. Contact us before returning an item so we can provide suitable instructions and the return address. Return costs for a confirmed defect or our error are borne by GeekStuff. Remedies are governed by applicable Swiss law; a credit voucher is not imposed in place of a refund to which you are entitled.
Change of mind
GeekStuff does not offer voluntary returns for a simple change of mind. Swiss law does not provide a general withdrawal right for online purchases. This policy does not restrict rights concerning defects, incorrect items or non-delivery.
Late delivery and refunds
If your order has not arrived within the announced period, contact us. Rights concerning notice of default, an appropriate additional deadline and cancellation remain reserved under Swiss law. Where a refund is due following a return, we retain our stated processing period of 5 to 10 working days after receipt and validation of the return. Once the refund has been issued, the time for funds to appear depends on your financial institution and payment method.